Q. I LOVE YOUR STUFF AND WANT TO USE YOUR RENTALS FOR MY EVENT. NOW WHAT?

There are a couple different options to get you started.  You can easily fill out at Wishlist through the website, request a quote through the contact form on the website, or give us a call at 701-552-9881. We love showing guests our warehouse as well, schedule an appointment with us through email or by phone. We typically schedule our tours/meetings Monday- Wednesday 9:00 a.m.-2:30 p.m.!

Q. HOW MUCH DOES IT COST?

We have prices for each individual items available for rent. Under the Wishlist option you can place all items wished to be rented, and we can send you back an estimation on your selected grouped items. Create a Wishlist on our website; Once we receive your wish list we will be in contact and get that reservation started!!

Q. HOW FAR DO YOU DELIVER?

We deliver in Minnesota and North Dakota. We charge $0.80 per mile outside of the Fargo/Moorhead area along with our base rental rate of $200 each way.

Q. HOW DO I RESERVE THEM?

When a proposal is made, your items are reserved for 2 weeks. If you choose to move forward with your order, we accept a 20% deposit along with a credit card on file and signed contract agreement to confirm.

Q. WHEN DO I PAY MY REMAINING BALANCE?

7 days prior to your scheduled delivery date.

Q. CAN I CHANGE MY ORDER AFTER SIGNING THE CONTRACT?

Yes, based upon availability of items requested. We allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply. If you do not find a substitution for an item we will keep the 20% deposit as a holding fee.

Q. DO I NEED MY ITEMS DELIVERED OR CAN I PICK UP THE RENTALS MYSELF?

 Items can be picked up at our warehouse location 916 Main Ave Back alley/parking lot/ courtyard area- black door. We allow you to pick up and return all of our items  using your own vehicle. It is important to understand the size of the items before picking up in order to make sure they will fit in your transport. Items can not be picked up with an open trailer/truck if it is raining or snowing. We ask for items to be secured and covered when transporting them from our warehouse.

Q. DO YOU HAVE A CANCELLATION POLICY?

We understand things come up making you unable to follow through with your rental contract. We honor full refunds if you decide to cancel at least 90 days before your event. If within 90 days, we retain the full deposit (20% of the order amount). If order is canceled within a week of the scheduled delivery date, we retain the full order amount.

Q. OPPS, I BROKE IT.

Accidents happen. For our tabletop service items, we require clients to accept a damage waiver of 10%. Tabletop items returned damaged due to negligence or misuse will be assessed a fee of three to five times the rental rate. For our furniture and non-tabletop items, we first try to fix and clean ourselves. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.

Q. DO YOU OFFER A WEEKLY/MONTHLY RENTAL RATE?

Yes, we offer a deal for our customers requiring our rental inventory on a weekly or monthly basis. This is a great option for movie sets, home staging, pop-up shops, long term needs, window displays, or what have you. 

Q. AW SCHUCKS! I DON’T SEE WHAT IM LOOKING FOR!

Our inventory grows every week, so an item may necessarily not be quiet up on our website yet.  If you do not see an item that you are looking for we always encourage our clients to ask, if we don't have it we could send you in a direction on were to possible find it! 

Q. WILL YOU SPONSOR MY EVENT?

We’d love to sponsor each and every event that matches our values at The White House Co. We are strong proponents of giving of ourselves for the advancement of the Greater Good. However, we can’t stretch ourselves so much so that it would affect our product or service. We have set aside a fixed budget to allow us to give and we get excited to do so. If you think The White House Co.  would be a good fit to sponsor your cause, please contact us at hellowhitehouseco@gmail.com and let us know about your cause. We’ll do our best to accommodate your sponsorship needs.

Q. DO YOU PARTICIPATE IN COLLABORATIVE STYLED SHOOTS?

YES, YES, AND YES!! We love collaborating with local talents. Contact us hellowhitehouseco@gmail.com for staff and item availability. 

Q. I HAVE A VISION IN MY HEAD- CAN TWHCO. MAKE MY DREAMS COME TRUE?

The White House Co.  specializes in custom décor! We love to craft and create. Whether you need a custom backdrop or the whole venue transformed, we’re excited to take on the project. We require a non-refundable deposit of $150, which goes toward ideation, proposal creation, and plan of execution. In order to give your project the time and attention it deserves, we just need 30 days of production time.

Q. CAN WE RENT YOUR WAREHOUSE FOR A SHOWER/ EVENT?

Absolutely! WE LOVE a reason to PARTY! We just moved into our new location with the best party space there is for upscale corporate parties, bridal showers, bachelorett parties, baby showers! All the things! Fit with a kitchen, furnished upscale loft. It’s a must see! Schedule your party with us today! We are also taking reservations at our 2nd location called the Ivy and Rose Warehouse- for more info on that space please reach out to our team at helloivyandrose@gmail.com

Q. I HAVE AN ITEM FOR SALE WOULD YOU BE INTERESTED?

Yes! We take great pride in our one of a kind items, and want them in tip-top condition so we only purchase items that have no holes, stains, and or smoke damage. We have in the past purchased items with "good bones" in order to save and reupholster as well. Send us an email with a photo and price of the item to hellowhitehouseco@gmail.com and we will let you know if it meets our rental needs. 

Q. CAN I VISIT THE SHOWROOM/WAREHOUSE?

Absolutely! We are only opened by appointment at our showroom/warehouse location. We ask for guests to set up an appointment with us. 

Q. WHAT IS WHITE HOUSE CO.? WHAT IS THE IVY AND ROSE WAREHOUSE?

White House Co. is our vintage warehouse. This is the space that houses our rentals and is a great location for photos. To rent items, you go through us!

Ivy and Rose is our wedding venue. This is a larger, separate space that can be used for larger events like weddings and larger scale photo shoots. You can rent items from White House Co. to use at this location but we generally do not have items on hand here. 

Q. DO YOU HAVE A RENTAL MINIMUM?

Yes. We have a $50 rental Minimum.

RENTING THE WAREHOUSE

Q. I SEE YOU HAVE THE ABILITY TO RENT THE WAREHOUSE! HOW DOES THAT WORK?

Glad you asked! Our warehouse space is where we keep all of our treasures and it makes a great location for photos, especially when the weather isn’t cooperating. To rent the warehouse, please email us at hellowhitehouseco@gmail.com with the date and time that you would like to rent.

Q. HOW MUCH DOES IT COST TO RENT THE WAREHOUSE?

The warehouse can be rented by the hour at a rate of $100. We only rent in 1 hour increments so please keep that in mind when booking. 

Q. WHAT HAPPENS IF I GO OVER MY RENTAL TIME?

For any time over your agreed rental, you will be charged an additional hour of rent once you pass 15 minutes. This fee is in place to ensure that those renting after you can use the space at their rented time as well. 

Q. WILL THERE BE SOMEONE IN THE WAREHOUSE WITH ME?

Yes! Staff will be on hand to help move furniture when applicable and creative options are available to set up décor if you wish it.

Q. CAN WE HAVE SOMEONE SET UP THE SPACE?

Yes! Though the warehouse rental gives you the freedom to use whatever is in it, sometimes you want to have a more curated experience. This is when you can book for staff to create a set. This can be a soft seating area or just a cute set for photos. There is an additional fee of $75 for this service and we will need to wrap up the rental 5 minutes early to ensure that the set can be put away before the next rental.

 PHOTOGRAPHY QUESTIONS:

Q. I BOOKED A TIME TO SHOOT AT THE WAREHOUSE, BUT MY CLIENT WANTS TO BRING A PET. IS THAT OKAY?

Unfortunately, due to it being a furniture rental company and there being accidents in the past, we do not allow dogs or animals into our studio rental. We do however allow them at our 2nd Location Ivy and Rose Warehouse. Provided the pet is either on a leash or watched at all times. Please be considerate of that and also remember that the owners are responsible for the pets actions. If there is an accident or any of our property is damaged, it is your responsibility to repair it.

Q. HOW GOOD IS THE LIGHTING IN THE WAREHOUSE?

Though we are not professional photographers, we believe the lighting is really good but always recommend shooting when the sun is at its brightest and that you bring your own lighting equipment just in case. Our windows are North and West Facing.

Q. CAN I DO PHOTOSHOOT MINI MARATHONS HERE?

Absolutely! Please keep in mind that each person entering the space needs to follow our protocol!

DO’S AND DON’TS OF RENTING THE STUDIO

As with any space, there are a few rules in place to keep both our guests and staff safe. Please see below for our Do’s and Don’t of each space.

Do:

• Use the space creatively. You are allowed to use the items within the warehouse, so long as they are placed back where you found them and they are in the same or better condition than before

• Ask us for help moving items. We want you to use what makes you happy and do so safely.

• Bring children big and small to your shoots, just remember that you are responsible for their actions in the space

• Ask staff questions you may have

• Have us create you a set! For a small additional fee, staff will happily create you a set for your rental. Please note we will need at least 24 hour heads up to do this.

Don’t:

• STAND on or DRAG our furniture. We specialize in vintage pieces and they require a gentle hand. Please allow a staff member to assist you in moving the pieces you would like to use.

• Grab items from high places without assistance. Please let a staff member grab furniture that is high up. We are trained on how best to grab them an are more than happy to do so.

• Leave items you used out instead of placing them back where you found them

• Break our rental products. You will need to pay for any items broken during your rental

• Go over your rental time. If you require more time, you may ask for it and provided no one is renting after you, you may be able to rent for an additional hour. Please remember that you will need to pay for any additional time.